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Knowledgebase

Our knowledgebase contains articles written by our support agents to help you.

General Information (9)


  • Do Cyan's macOS games meet the application requirements for macOS Catalina?
  • Can I make an autograph request for my fan memorabilia?
  • What happens to my digital content if Steam or GOG shut down?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • On my Mac my game is not saving, and I can't see any saved games I had before. What do I do?
View 9 articles

Kickstarter Rewards (4)


  • I didn't receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?
  • My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
  • My Kickstarter Backer reward broke! Can I get a replacement?
  • How To Report Crashes, Freezes, Bugs and/or Technical Issues
View 4 articles

Myst Mobile for iOS (2023) (18)


  • How much does Myst Mobile cost?
  • How long has Myst mobile been in development?
  • For anti-aliasing is FXAA being used?
  • Are any graphical settings missing or not supported on iOS?
  • Is any upscaling tech being used? Things like AMD FSR 1.0, Contrast Adaptive Sharpening, Metal 3 FX upscaling?
View 18 articles

Firmament (27)


  • Which online digital retailers will sell Firmament?
  • Will a DRM-free version of Firmament be available? If so, where from?
  • Firmament is being made by Cyan. Is it a Myst game?
  • When will shipping be charged for my physical rewards?
  • Which countries will Fangamer ship Firmament physical rewards to?
View 27 articles

Riven (7)


  • Why did this take so long? It’s been 25 years!
  • Is this the Starry Expanse Project?
  • Which platforms is it coming to, when it is coming out, what are the system requirements…etc.?
  • If I purchased a copy of the original Riven, will I get a free copy of this remake?
  • I must know more! Where can I find out more information about this new version of Riven?!
View 7 articles

Myst (10)


  • How much does Myst cost?
  • Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
  • I own another version of Myst, can I get the new version at a discount?
  • Can I play Myst in 2D and VR in the same version?
  • Where and When can I play the 2D version of Myst?
View 10 articles

realMyst: Masterpiece Edition (Nintendo Switch) (11)


  • Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
  • Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
  • Can I buy realMyst: Masterpiece Edition on Switch in retail stores?
  • Skymap Games made realMyst: ME for Nintendo Switch? Who are they?
  • Where can I buy realMyst: Masterpiece Edition for the Nintendo Switch?
View 11 articles

MOUL(a) aka Myst Online (11)


  • I'm stuck at "Checking for patcher update..."
  • I'm stuck at "Checking for updates..."
  • Is an "Invitation Code" required to play Myst Online?
  • How do I get past the scrolling movie that appears after creating a new character?
  • I get an "Account Not Activated" message after Upgrading my account. Help!
View 11 articles

MYST (25th Anniversary versions) (23)


  • How exactly does pledging/supporting a Kickstarter work?
  • Are the updated Myst 25th Anniversary games available on GOG.com or Steam?
  • I already own a digital version of realMyst (or Riven, Myst, etc.) Will I need to buy a new copy?
  • Spanish installation: language correction
  • On my Mac my game is not saving, and I can't see any saved games I had before. What do I do?
View 23 articles

Obduction (42)


  • Will Obduction release on physical disc for PC, Mac, or PS4?
  • Where can I purchase Obduction?
  • 11/3/2017 - 1.6.5 Update now on Public Preview
  • The latest Steam update ruined my game! Can this be reverted?
  • How do Save Games work in Obduction?
View 42 articles

realMyst: Masterpiece Edition (20)


  • How do I start a new game?
  • How do I quit the game?
  • How do I save a game?
  • Does the "Focus Effect" setting affect performance?
  • Why do I have black boxes appearing all over my screen?
View 20 articles

realMyst for iOS (21)


  • Does realMyst for iOS have Retina Display support?
  • What languages is realMyst for iOS currently available in?
  • How do I access the realMyst Options panel?
  • How much available space is needed on my iPad to install realMyst for iOS?
  • What is the preferred method to install realMyst for iOS to my iPad?
View 21 articles

Myst (LEGACY) for the iPhone/iPod touch (37)


  • Is there a way to access Help while I am in the game?
  • Is there a way to access Hints while I am in the game?
  • Myst - 1.1.3
  • iOS MYST FRANÇAIS PRIVACY POLICY
  • iOS MYST PRIVACY POLICY
View 37 articles

Riven for iPad (3)


  • iOS RIVEN (IPAD VERSION) PRIVACY POLICY
  • iOS sound is not working!
  • Riven for iPad - Version 1.2.0
View 3 articles

Riven for iPhone/iPod touch (3)


  • iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
  • iOS sound is not working!
  • Riven - Version History (iTunes)
View 3 articles

Crowbox for iOS (18)


  • I was viewing, but now I'm not seeing new pictures from the Crower?
  • Do my photos go to a server or the cloud? Can Cyan or other unknown people see the photos that I crow with Crowbox?
  • Crowbox uses "peer to peer" - what is that?
  • Does Crowbox change or remove photos from my Photo Library?
  • As the viewer, how do I go back to a previously shown photo?
View 18 articles

Cyan Ventures Games (31)


  • When and where can I get AREA MAN LIVES?
  • How much will AREA MAN LIVES cost?
  • Which VR headsets will be supported?
  • Which VR headsets are supported?
  • Does The Last Clockwinder play on Quest 1, or Quest 2 (or both)?
View 31 articles

The Manhole: Masterpiece Edition (1)


  • iOS The Manhole: Masterpiece Edition Privacy
View 1 article

realMyst (2)


  • Where can I purchase realMyst?
  • Why can't I buy realMyst anymore?
View 2 articles

Support Site (6)


  • I am having problems registering with the support site. Where can I go for assistance?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • Trying to validate my support site account, I get the message "Page not found." What do I do?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
  • How To Report Crashes, Freezes, Bugs and/or Technical Issues
View 6 articles

Non-Cyan Myst Games (1)


  • realMyst and Riven for Android, by Noodlecake Studios
View 1 article

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