Navigate
Cyan Support
  • Register

  • or
  • Login
    Need a password reminder?
  • Knowledgebase Read help articles
  • Contact Us We are here to help

Thank you for contacting Cyan Support!

Cyan's support team hours are 9am to 5pm Pacific Standard Time, Monday through Friday.

The Help Desk is actively monitored during those hours, but you can submit a help request any time, night or day.

If you'd rather email instead of registering to submit a ticket, please send your help request directly to: support@cyan.com.

We reply to support requests as quickly as possible. The response time varies based on when the request was received, on support requests already in the queue, and whether it is a weekend or holiday. Thank you for your patience.

Knowledgebase

General Information (8)


  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
  • Do Cyan's macOS games meet the application requirements for macOS Catalina?
  • Can I make an autograph request for my fan memorabilia?
  • What happens to my digital content if Steam or GOG shut down?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
View 8 articles

Kickstarter Rewards (3)


  • I didn't receive my reward for the Cyan Kickstarter I backed. Can I get my reward now?
  • My Kickstarter Backer reward was damaged when I got it! Can I get a replacement?
  • My Kickstarter Backer reward broke! Can I get a replacement?
View 3 articles

Myst (14)


  • Will Myst release on my preferred gaming platform?
  • How much does Myst cost?
  • Will I get a discount buying Myst for both Rift and Quest on the Oculus store?
  • I own another version of Myst, can I get the new version at a discount?
  • Can I play Myst in 2D and VR in the same version?
View 14 articles

Firmament (3)


  • What IS "Firmament?"
  • When will Firmament be released?
  • The Firmament Kickstarter ended! Can I still support Firmament?
View 3 articles

Cyan Ventures Games (14)


  • Is AREA MAN LIVES available for any platforms except VR?
  • When and where can I get AREA MAN LIVES?
  • How much will AREA MAN LIVES cost?
  • Which VR headsets will be supported?
  • Will AREA MAN LIVES play on Quest 1, or Quest 2 (or both)?
View 14 articles

Crowbox for iOS (19)


  • Can I use text messages, email, or AirDrop to send my pictures through Crowbox?
  • I was viewing, but now I'm not seeing new pictures from the Crower?
  • Do my photos go to a server or the cloud? Can Cyan or other unknown people see the photos that I crow with Crowbox?
  • How do I delete a single picture?
  • I accidently deleted the bonus pictures. How do I get them back?
View 19 articles

realMyst: Masterpiece Edition (Nintendo Switch) (11)


  • What's included with realMyst: ME on Nintendo Switch?
  • Does realMyst: Masterpiece Edition for Switch run on a Switch Lite, too?
  • Does realMyst: Masterpiece Edition use the gyros in the Joycon to act as a simulated mouse?
  • Can I buy realMyst: Masterpiece Edition on Switch in retail stores?
  • Skymap Games made realMyst: ME for Nintendo Switch? Who are they?
View 11 articles

MYST 25th Anniversary releases (23)


  • Developing for Windows 10 means the games should run on Xbox, too, right?
  • How exactly does pledging/supporting a Kickstarter work?
  • Are the updated Myst 25th Anniversary games available on GOG.com or Steam?
  • When I redeemed my GOG code for all 7 games, I only get the ones I don't already own. Is there any way I can get all of 7 of the games even if I already own some of them?
  • On my Mac computer my game is not saving, and I can't see any saved games I had before. What do I do?
View 23 articles

Obduction (41)


  • Will Obduction release on physical disc for PC, Mac, or PS4?
  • Where can I purchase Obduction?
  • 11/3/2017 - 1.6.5 Update now on Public Preview
  • I am stuck at the “Loading” screen. Help?
  • The latest Steam update ruined my game! Can this be reverted?
View 41 articles

MOUL(a) aka Myst Online (11)


  • I'm stuck at "Initializing Patcher..."
  • I'm stuck at "Checking for patcher update..."
  • I'm stuck at "Checking for updates..."
  • Is an "Invitation Code" required to play Myst Online?
  • I get an "Account Not Activated" message after Upgrading my account. Help!
View 11 articles

realMyst (2)


  • Where can I purchase realMyst?
  • Why can't I buy realMyst anymore?
View 2 articles

realMyst: Masterpiece Edition (20)


  • What do I do if I get stuck while in Classic Myst navigation mode?
  • How do I start a new game?
  • How do I quit the game?
  • I am experiencing a lot of lag and frame rate issues. What can I do to improve performance?
  • Does the "Focus Effect" setting affect performance?
View 20 articles

realMyst for iOS (21)


  • What are the iOS requirements for realMYST?
  • Does realMyst for iOS have Retina Display support?
  • What languages is realMyst for iOS currently available in?
  • How much available space is needed on my iPad to install realMyst for iOS?
  • iOS sound is not working!
View 21 articles

Myst for the iPhone/iPod touch (37)


  • Myst - 1.0
  • How do I drop a page?
  • Is there a way to access Help while I am in the game?
  • iOS MYST DEUTSCH PRIVACY POLICY
  • iOS MYST FRANÇAIS PRIVACY POLICY
View 37 articles

Riven for iPad (3)


  • Riven for iPad - Version 1.2.0
  • iOS RIVEN (IPAD VERSION) PRIVACY POLICY
  • iOS sound is not working!
View 3 articles

Riven for iPhone/iPod touch (3)


  • Riven - Version History (iTunes)
  • iOS RIVEN (IPHONE VERSION) PRIVACY POLICY
  • iOS sound is not working!
View 3 articles

The Manhole: Masterpiece Edition (1)


  • iOS The Manhole: Masterpiece Edition Privacy
View 1 article

Support Site (5)


  • I am having problems registering with the support site. Where can I go for assistance?
  • If I can't create a support site account, where should I go to report problems with my game?
  • YOUR RIGHT TO CONTROL OUR USE AND STORAGE OF INFORMATION
  • Trying to validate my support site account, I get the message "Page not found." What do I do?
  • Which Cyan games are 64-bit compliant for Apple's MacOS from Catalina to present?
View 5 articles

Non-Cyan Myst Games (1)


  • realMyst and Riven for Android, by Noodlecake Studios
View 1 article

Quick Jump
  • Cyan Support
  • Knowledgebase
  • Contact Us
Top
Helpdesk software provided by Deskpro